Frequently Asked Questions About Our Surfers Paradise Holiday Apartments

Booking your stay is easy. You can reserve your apartment online through our main website at innparadise.com.au. Simply enter your dates, select your preferred apartment, and complete your reservation.

Yes! Major third-party booking sites often add up to 15% in service fees to your total. By booking directly at innparadise.com.au, you secure our lowest available rate and keep those savings in your pocket.

Yes. Book direct at innparadise.com.au for our guaranteed lowest rate. If you find the same apartment advertised for less on another platform for your chosen dates, contact us immediately and we will match the price.

Your specific cancellation terms are provided in full at the time of booking, just before you confirm your reservation. Please note that these terms may vary depending on the season.

Absolutely! When you book a stay of seven nights or more, a long-stay discount is automatically applied to your total at checkout—no special promo codes required. Just select your dates and enjoy the savings!

Your damage deposit is normally released two to four days after check out, once the apartment has been serviced and inspected. The funds then take a little longer to appear depending on your bank or card provider.

Our portfolio is on the northern Gold Coast, with the majority in Surfers Paradise and two villas in Southport. The Surfers Paradise apartments sit in the heart of the precinct, most within a short walk of the beach, the Cavill Avenue mall and the Chevron Renaissance shopping and dining complex. Each listing page shows the exact building and location. Our office is at 2/11 Darrambal Street, Surfers Paradise QLD 4217.

Capacity ranges from two to seven guests across the portfolio. As a guide, our one bedroom apartments sleep two to five, two bedroom apartments sleep five to six, and the three bedroom villas in Southport sleep five. The largest is our three bedroom Surfers Paradise family retreat, which sleeps seven. Every listing page shows the exact bedroom count, sleeping configuration and maximum guests, so you can match a property to your group before you book.

Most of our properties are fully self-contained. This means they are equipped with complete kitchens, in-room laundry facilities, and comfortable living areas, allowing you to easily prepare your own meals and wash clothes during your stay. Since our properties range from expansive apartments to cozier studios, please check the individual amenities list on each property page before booking to confirm it has exactly what you require.

Parking availability varies by property. Please check the individual property listing on our website for specific details on the number of allocated spaces and vehicle height restrictions. The Bruce Bishop carpark is a popular option with guests that have additional cars, just a short walk away.

Yes. When you book an apartment located within major complexes like Chevron Renaissance, you enjoy full guest access to the building's shared amenities. This typically includes swimming pools, fitness centres, and BBQ areas. Each listing will detail what the facilities are for that apartment.

Check-in is from 3:00 PM onwards and check-out is by 10:00 AM.

Prior to your arrival, you will receive a comprehensive welcome message outlining your specific check-in procedure, including parking instructions and key collection details.

Early check-ins and late check-outs: we need time to prepare the property between guests. The only way to guarantee an early check-in or late check-out is to book the night before or after. Please contact us for a quote if it is something you require.

Because our properties are private, self-contained apartments rather than a traditional hotel, we do not have a front desk or on-site luggage storage facilities. If you are arriving early or have a late flight home, we highly recommend using Stasher.com. They offer secure, affordable luggage storage at verified local shops and hotels right around Surfers Paradise. You can easily drop your bags off and head straight to the beach or grab a coffee unburdened.

Yes. We provide a complimentary starter pack in every apartment to help you settle in upon arrival. This includes tea, coffee, milk, mini toiletries, toilet paper, and basic cleaning supplies. As our apartments are self-contained, these items are not restocked daily, so you will just need to pop down to the local supermarket to top up your supplies for the rest of your stay.

Our apartments are fully self-contained, meaning daily housekeeping is not included in your standard rate. Your booking covers a professional clean prior to your check-in and upon your departure.

For guests enjoying an extended stay who prefer a refresh, mid-stay cleaning and linen changes can be arranged upon request for an additional charge. Please contact our hosting team in advance for a quote and to schedule this service.

Yes, we do. We love welcoming families and are happy to provide a portacot and a highchair for your baby or infant to make travelling a little easier. Please let us know when booking if you require one so we can arrange it for your stay. Just remember to pack your own cot sheets and baby bedding to ensure your little one is perfectly comfortable.

Yes! All of our apartments feature complimentary Wi-Fi for your stay. Your secure login details will be sent to you the day before your arrival with your check-in guide. Please note that while Wi-Fi is a complimentary amenity, occasional network disruptions are out of our hands and, as such, cannot be compensated.

Our current pet policy varies by property. Please contact us directly before booking if you are travelling with a pet and we will advise you on the best option for your stay.

We supply a digital house manual with all the details regarding the property and facilities to make your stay seamless. Should you require any additional assistance, please message us or contact us by phone at +61 478 061 977. Unlike the major booking sites, contacting us means you speak directly with Adam or Gemma, local experts who know your property intimately and can resolve issues promptly.

Most of our Surfers Paradise apartments are a short walk from the sand. Our Chevron Renaissance apartments, for example, are around 250 metres from Surfers Paradise beach, a walk of a few minutes. Every Surfers Paradise property is close enough that you will not need a car to reach the beach. The exact distance is noted on each property page.

Perfectly positioned for exploring on foot, most of our apartments are just a short walk from Surfers Paradise Beach, Cavill Avenue, and the Night Markets. You will be surrounded by dining, entertainment, and everyday conveniences. For exploring further, the nearby light rail seamlessly connects you from Helensvale to Burleigh.

Close enough for easy day trips. From our Surfers Paradise apartments it is roughly a five minute drive to Sea World, and about twenty five minutes to Dreamworld, Wet n Wild and Movie World. Pacific Fair at Broadbeach is about ten minutes and Gold Coast Airport is about thirty five minutes. Frequent buses run along the Gold Coast Highway if you would rather not drive.

Surfers Paradise enjoys a beautiful subtropical climate year-round, so there is truly no bad time to visit.

Spring, September to November, is incredibly popular, offering warm, sunny days with smaller crowds before the peak school holidays kick in. December and January bring our peak summer, delivering the ultimate beach weather and a vibrant, bustling atmosphere. If you are escaping the cold from southern cities like Melbourne or Sydney, our winter, June to August, provides the perfect getaway. With mild, clear, and sunny days, it is the ideal weather for a relaxed, quiet retreat from the southern chill.