1. Introduction

Welcome to Inn Paradise (InnParadise.com). This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website.

In this Privacy Policy “we”, “us” or “our” means ABG Management PTY LTD trading as Inn Paradise.

We comply with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). By booking accommodation or using our website, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.

2. Information We Collect

To properly manage your holiday booking and provide our services, we collect the following types of personal information:

• Contact Details: Name, email address, phone number, and residential address.
• Verification Information: A valid photo ID matching the name on the booking, collected prior to check-in.
• Financial Information: Credit card details required for processing accommodation payments and holding security bonds.
• Booking Details: Dates of stay, number of guests, and any specific communications or requests.
• Digital Data: Internet Protocol (IP) address, browser type, cookies, and website interaction data when you visit InnParadise.com.

3. How We Use Your Information

We collect and use your personal information for the following primary purposes:

• To process, manage, and facilitate your short-term holiday booking.
• To verify your identity prior to arrival and prevent fraudulent transactions.
• To process payments, manage security bond holds, and issue refunds.
• To communicate with you regarding your stay, check-in instructions, and customer service or maintenance inquiries.
• To protect our legal rights and resolve disputes, which may include providing necessary documentation to the Queensland Civil and Administrative Tribunal (QCAT) if required.
• To improve our website functionality and for internal administrative purposes.

4. Disclosure of Personal Information

We may disclose limited personal information to:

• Our employees, contractors, or trusted service providers (such as payment gateways, cleaning staff, or tradespeople) strictly for the purpose of operating our business and facilitating your stay.
• Law enforcement agencies, regulatory authorities, or legal tribunals (such as QCAT) if required or authorized by law, or to protect our property, safety, and legal rights.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Storage and Security

We are committed to ensuring that the personal information we collect is secure. We utilize industry-standard electronic and managerial procedures to safeguard your data, including the secure handling of your credit card information and photo IDs.

While we take all reasonable steps to protect your data, no internet transmission is entirely secure, and you acknowledge the inherent risks of providing information online.

6. Cookies and Log Files

Like most websites, InnParadise.com utilizes cookies and log files to track user movement, analyse trends, and gather broad demographic data to improve the user experience. You can disable cookies through your browser settings, though this may affect certain website functionalities.

7. Accessing and Correcting Your Information

Under the APPs, you have the right to access and correct the personal information we hold about you. If you wish to request a copy of your data, update inaccurate details, or request deletion of your data where legally permissible, please contact us.