LEASE TERM
The guest shall be allowed to occupy the premises from 3pm of the booking check in date and until 10am of the check out date.
KEY COLLECTION
The person making the booking must be present at key collection via either concierge or lock box. Full details will be sent 30 hours prior to check-in.
OCCUPANTS
The total number of individuals staying on the premises during the lease term shall be a total of guests as per the booking. Exceeding the guest limit will result in immediate termination of the booking with no refund.
QUIET HOURS
Please keep noise to a minimum during the hours of 8pm to 8am, including music to respect neighbours and local regulations.
NO PARTIES OR COMMERCIAL FUNCTIONS
In accordance with Gold Coast City Council regulations, we enforce a strict NO PARTY, NO EVENT, and NO COMMERCIAL FUNCTION policy. This includes hens/bucks nights, adult entertainment, or large gatherings. A breach of this rule will result in instant eviction with no refund and possible further penalties. Call-outs for non-compliance incur a minimum fee of $300.
CHILD SAFETY
Children must be supervised at all times, especially on balconies and in garden and pool areas.
CLEANLINESS & DAMAGES
Guests are expected to leave the property in a reasonably clean condition. Excess mess may incur an additional cleaning fee. Report any damage or maintenance issues immediately so we can address them promptly.
FEES AND CHARGES
- Smoking is strictly prohibited inside the property. A cleaning and deodorising fee will apply if this rule is breached.
- Lockouts incur a call-out fee of $100. Lost or unreturned keys will incur a fee of up to $300. Please ensure all windows and doors are locked when you leave the property.
- Additional bedding if required can be supplied at an additional cost
- Standard check-out is 10:00 AM. Late check-outs are subject to availability and may incur additional fees if not arranged in advance.
GARDEN MAINTENANCE & ACCESS Occasional outdoor maintenance may occur between 9:00 AM and 3:00 PM. We will message you in advance if a gardener will be attending during your stay. They will never enter the home and will keep any disruption to a minimum.
RUBBISH COLLECTION Guests must place bins on the kerb on Monday evening for Tuesday morning collection. We will send a reminder on Monday. If bins are not put out, a waste disposal fee may apply if private removal is required for excess rubbish.
ID VERIFICATION
A valid photo ID must be provided upon confirmation of your booking.
GUEST DETAILS
Please confirm the names and general relationship (e.g., friends, family, children) of all staying guests, if you haven’t done so already.
PERSONAL INJURY & LIABILITY
The Guest acknowledges that they are staying at the property at their own risk. The Host is not liable for any accidents, injuries, or illness that occur to any guest or visitor while on the premises or using its facilities (including but not limited to stairs, balconies, pools, or outdoor areas).
By accepting these terms, the Guest agrees to release the Host from all liability and hold them harmless from any claims arising from injury, loss, or damage incurred during the stay.